Refund Policy

Refund Policy

Last updated: May 2025

We want you to love every Purrfect purchase. If you are not satisfied, we are here to help.

30-Day Returns

We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. Email hello@purrfect.com.au with your order number to initiate a return.

Refund Process

Once we receive and inspect your return, we will notify you within 2 business days. Approved refunds are processed within 5-7 business days to your original payment method.

Non-Returnable Items

• Used or damaged items
• Items returned after 30 days
• Personalised or custom-made products

Damaged or Defective Items

Contact us within 48 hours of delivery at hello@purrfect.com.au with photos. We will arrange a replacement or full refund at no cost to you.

Return Shipping

Customers cover return shipping costs unless the item is damaged or defective. We recommend trackable shipping.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.